Job Description
Join our vibrant team at the Omaha Grand Hotel, where luxury meets Midwestern hospitality! We're seeking energetic Weekend Shift Hotel Associates to deliver exceptional guest experiences during our busiest weekend operations. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic hotel environment. Perfect for students, part-time professionals, or those seeking weekend work with weekdays free!
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments using hotel management software
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle payment processing and cash drawer reconciliation
- Assist with valet services and guest transportation arrangements
- Uphold strict cleanliness and safety standards in public areas
- Resolve guest concerns promptly and maintain high satisfaction scores
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends (Fri/Sat/Sun) and holidays
- Proficiency with basic computer systems and reservation software
- Excellent problem-solving and conflict resolution abilities
- Valid driver's license with clean driving record (for valet duties)
- Ability to stand for extended periods and lift up to 25 lbs