Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent! No prior experience required – we provide comprehensive training to launch your career in luxury guest services. At Grand Hospitality Group, we believe exceptional service starts with our people. You'll be the first point of contact for international travelers, corporate clients, and leisure guests, creating memorable experiences while mastering check-in/out procedures, reservation systems, and local expertise. Enjoy competitive benefits, career advancement pathways, and a dynamic work environment in Atlanta's premier district.
Responsibilities
- Deliver warm, personalized welcome experiences to all guests
- Efficiently manage check-in/out processes and room assignments
- Maintain accurate guest records and reservation systems
- Resolve guest inquiries with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Process payments and manage financial transactions
- Promote hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems
- Strong attention to detail and organizational abilities
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends
- Customer service mindset with solution-oriented approach
- No hospitality experience necessary – training provided