Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, where we create unforgettable guest experiences in the heart of Tucson! We're seeking a charismatic Front Desk Agent to be the first point of contact for our valued guests. This part-time position offers flexible scheduling, competitive pay, and opportunities for growth in the luxury hospitality industry.
As a Front Desk Agent, you'll be the face of our premium hotel, combining exceptional service with local knowledge to ensure every guest feels welcome. If you thrive in fast-paced environments and possess a passion for exceeding expectations, apply today to become part of our dynamic team!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Handle guest requests and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Promote hotel amenities and local attractions to enhance guest stays
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or hotel front desk experience
- Proficiency with property management systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Tucson attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Arizona driver's license (if required for shuttle duties)