Job Description
Launch your hospitality career with Grand Hospitality Group as an Entry-Level Front Desk Agent in vibrant Atlanta! Join our award-winning team and deliver exceptional guest experiences at our premium downtown location. We offer comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for motivated individuals passionate about service excellence and eager to grow in the dynamic hospitality industry.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of hospitality industry preferred