Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Denver! We're urgently seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to set you up for success. This is your gateway to a dynamic career in luxury hospitality with competitive pay, benefits, and growth opportunities.
Our ideal candidates are passionate about service, thrive in fast-paced environments, and possess strong communication skills. If you're a people person ready to start your hospitality journey, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel services and amenities to guests
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong verbal communication and interpersonal skills
- Basic computer literacy and ability to learn systems
- Ability to multitask in a fast-paced environment
- Positive attitude and customer service mindset
- Flexibility to work evenings, weekends, and holidays