Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Plaza Hotel in downtown Detroit, Illinois! We're seeking passionate individuals to create memorable guest experiences while launching their careers in luxury hospitality. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a vibrant urban environment. Perfect for recent graduates or career changers seeking dynamic customer service roles.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards in cleanliness and presentation
- Assist with special event logistics and VIP guest services
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Basic knowledge of hotel operations a plus