Job Description
Join Kansas City's premier hospitality destination with our innovative daily pay program! Grand Plaza Hotel seeks a dynamic Front Desk Agent to create memorable guest experiences while earning same-day pay for your work. This is your opportunity to excel in a fast-paced environment where your contributions are rewarded immediately.
As the first point of contact, you'll showcase Kansas City's charm while managing seamless check-in/out processes. Enjoy competitive hourly rates, flexible scheduling, and career advancement opportunities in our award-winning downtown hotel.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and optimize room assignments using hotel software
- Process payments and handle cash transactions with precision
- Resolve guest inquiries and concerns with professionalism
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Maintain organized front desk operations
- Support revenue management initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in high-pressure situations
- Excellent communication and interpersonal abilities
- Basic mathematical skills for financial transactions
- Flexible availability including weekends/holidays