Job Description
Join our award-winning team as a Front Desk Agent at GrandStay Hospitality in Columbus, OH! We're seeking energetic individuals to deliver exceptional guest experiences during flexible shift schedules. Perfect for career starters in the hospitality industry, this role offers hands-on training in guest relations, operations, and customer service excellence.
As a key ambassador of our brand, you'll create memorable first impressions while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive pay, career advancement opportunities, and a supportive team environment.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Process reservations and room assignments using PMS systems
- Respond to guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Handle cash transactions and billing operations
- Maintain accurate guest records and occupancy reports
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office
- Ability to work flexible shifts (nights, weekends, holidays)
- Detail-oriented with organizational abilities
- Positive attitude and problem-solving mindset
- Must pass background check