Job Description
Join our award-winning team at Grand Harbor Hotel Jacksonville, where exceptional guest experiences begin at the front desk! We're urgently seeking charismatic and detail-oriented Front Desk Agents to be the first point of contact for our international and domestic guests. Enjoy competitive compensation, flexible scheduling, and opportunities for career advancement in one of Florida's most vibrant cities. If you thrive in fast-paced environments and possess a passion for hospitality, apply now to become part of our dynamic hotel family!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in billing and room assignments
- Manage reservations, VIP requests, and special event coordination with precision
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Process payments and maintain accurate financial records using PMS systems
- Execute upselling strategies to maximize room revenue and ancillary services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution abilities
- Ability to multitask effectively during peak check-in periods
- Valid Florida driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Jacksonville attractions and local services