Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, where every guest interaction matters. As an Entry-Level Front Desk Agent, you'll be the first face of our luxury property, creating memorable experiences for travelers worldwide. This role offers comprehensive training and clear growth paths into supervisory and management positions. Enjoy competitive benefits, flexible scheduling, and a vibrant work environment in downtown Atlanta's bustling business district. Perfect for recent graduates or career-changers passionate about service excellence.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and valet departments
- Handle guest complaints with professionalism and solutions-focused approach
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer reconciliation
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Basic computer literacy and familiarity with reservation systems
- Outstanding verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Flexible availability including nights, weekends, and holidays
- No prior hotel experience required – we provide full training