Job Description
Join our dynamic team as an Entry Level Front Desk Agent in Indianapolis and launch your career in hospitality! No experience is required – we provide comprehensive training to ensure your success. At Premier Hospitality Group, we value passion and personality over prior experience. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of properties. Located in the heart of downtown Indianapolis, our hotel offers a vibrant work environment with perks like employee discounts and wellness programs. If you're a people person with a positive attitude, apply today and start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out services with a warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate issues to management when needed
- Operate hotel management systems (training provided) for daily operations
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Process payments and maintain accurate financial records
- Uphold brand standards and maintain a clean, organized lobby area
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – open to recent graduates and career changers
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy with willingness to learn new systems
- Customer service mindset with problem-solving aptitude
- Reliable transportation and ability to work flexible shifts including weekends
- Positive attitude and team player mentality