Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent on our dynamic night shift! We're seeking a customer-focused professional to be the first point of contact for our guests during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions are valued. This role offers unique opportunities to master exceptional guest service while maintaining a balanced work-life schedule. Apply today to become part of Oklahoma City's premier hospitality experience!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve issues promptly to ensure satisfaction
- Monitor security protocols and safeguard guest confidentiality during overnight hours
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments accurately and maintain financial records
- Prepare end-of-night reports and ensure all procedures are documented
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently with minimal supervision
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of local attractions and services
- Valid driver's license and reliable transportation