Job Description
Welcome to The Menger Hotel, a historic landmark in the heart of San Antonio. We are currently seeking enthusiastic and dedicated individuals to join our Front Office team as Entry-Level Hotel Agents. Whether you are looking to start your career in hospitality or seeking a flexible schedule, we provide comprehensive training and a supportive environment for growth.
Why Join Us?
- Competitive hourly wage of $16.00 - $18.00.
- Opportunity for advancement within a luxury property.
- Employee discounts on dining and amenities.
- Free parking and uniform provided.
We are looking for friendly faces to represent our brand and ensure our guests have an unforgettable stay.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Register guests by conducting a room inventory and processing payments efficiently.
- Answer incoming phone calls and emails promptly, addressing inquiries or routing them appropriately.
- Assist guests with check-out procedures and answer questions regarding local area attractions and services.
- Maintain a clean and organized front desk area and lobby.
- Handle cash, credit cards, and other financial transactions accurately.
- Collaborate with housekeeping and maintenance to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but not mandatory for this entry-level role.
- Strong verbal communication skills and a professional demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer proficiency and familiarity with point-of-sale systems.
- Ability to stand for extended periods and lift light objects.
- A valid driver’s license is preferred.