Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Chicago, where we're seeking passionate individuals to kickstart their careers in the luxury hotel industry. Located in the vibrant heart of downtown Chicago, our property offers unparalleled growth opportunities and a dynamic work environment. As an entry-level team member, you'll gain hands-on experience in premium guest services while working alongside industry professionals. We provide comprehensive training programs, competitive benefits, and a supportive culture that values your development.
Responsibilities
- Deliver exceptional front desk services including check-in/check-out processes and guest inquiries
- Assist with housekeeping coordination and room preparation standards
- Support banquet and event setup for conferences and weddings
- Handle guest complaints with professionalism and timely resolution
- Maintain cleanliness and organization of public areas
- Collaborate with cross-departmental teams for seamless operations
- Adhere to hotel safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with reservation systems
- Physical stamina for standing/walking throughout shifts
- Positive attitude and team-oriented mindset
- Valid work authorization required