Job Description
Join Chicago's premier hospitality destination! The Chicago Grand Hotel is seeking passionate individuals to launch their careers in luxury guest services. Our award-winning team offers unparalleled training and growth opportunities in the heart of downtown. Enjoy competitive benefits, employee discounts, and a vibrant workplace culture. No experience required – we provide comprehensive onboarding!
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out assistance
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Collaborate with housekeeping and maintenance teams
- Maintain detailed records of guest preferences and special requests
- Support event operations and VIP guest coordination
- Adhere to safety and sanitation protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency (reservation systems preferred)
- Positive attitude and problem-solving mindset
- Valid Illinois driver's license (if transporting guests)
- Ability to stand for extended periods
- Previous customer service experience a plus