Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career with no prior experience required! We're seeking enthusiastic, customer-focused individuals to serve as the first point of contact for our guests at our premium Jacksonville location. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your growth is prioritized. This immediate hire opportunity offers stability, advancement potential, and the chance to develop valuable skills in guest relations and hotel operations. Apply today and become part of our family-oriented culture!
Responsibilities
- Provide exceptional customer service to all guests, including check-in/out assistance and concierge support
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Maintain accurate records of guest transactions and room status updates
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer responsibilities
- Uphold brand standards and maintain a clean, professional lobby environment
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent; college students encouraged to apply
- Proficiency in basic computer applications and reservation systems
- Strong communication and interpersonal skills with a friendly demeanor
- Ability to multitask and remain calm under pressure
- Attention to detail and problem-solving abilities
- Flexible availability including evenings, weekends, and holidays
- Valid Florida driver's license preferred but not mandatory