Job Description
Join our award-winning luxury hotel in downtown Atlanta! We're seeking passionate individuals to start their hospitality careers with us. As an entry-level team member, you'll gain hands-on experience in guest services while working in a dynamic environment. We offer comprehensive training, career advancement opportunities, and a supportive team culture. Perfect for recent graduates or career changers looking to grow in the hospitality industry.
Responsibilities
- Deliver exceptional guest experiences through personalized service at front desk, concierge, or housekeeping roles
- Manage check-in/check-out procedures and handle guest inquiries with professionalism
- Maintain cleanliness standards across guest rooms and common areas
- Collaborate with cross-functional teams to ensure seamless operations
- Process reservations and manage room inventory efficiently
- Resolve guest concerns promptly and escalate complex issues to management
- Adhere to all safety protocols and brand standards
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy and POS system familiarity
- Positive attitude and problem-solving mindset
- Ability to stand/walk for extended periods
- Must be authorized to work in the United States