Job Description
Join our award-winning hospitality team as an Entry-Level Hotel Staff member! No experience required – we provide comprehensive training to launch your career in luxury hospitality. Work in dynamic environments across Baltimore and New York City, delivering exceptional guest experiences while building transferable skills in customer service, operations, and teamwork. Enjoy competitive pay, flexible scheduling, and clear pathways for advancement into management or specialized hotel roles.
Why Choose Us?
• Industry-leading onboarding program
• Health benefits and 401(k) matching
• Employee discounts on hotel stays
• Recognition programs for outstanding performance
Responsibilities
- Deliver exceptional guest service through front desk operations, concierge assistance, and room service coordination
- Maintain pristine standards for guest areas including lobbies, hallways, and public spaces
- Assist with check-in/check-out procedures using hotel management systems
- Resolve guest inquiries promptly with solutions-oriented communication
- Collaborate with housekeeping, maintenance, and food service departments
- Adhere to safety protocols and emergency procedures
- Participate in daily briefings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- No prior hotel experience required – we train everyone!
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy for reservation systems
- Physical stamina for standing/walking during shifts
- Positive attitude and service-oriented mindset
- Valid work authorization in the United States