Job Description
Join our award-winning team at the Grand Hospitality Group in Austin, Texas! We're seeking passionate individuals to deliver exceptional guest experiences in a dynamic, fast-paced environment. As a Part-Time Hotel Associate, you'll be the heart of our operations, ensuring every guest feels welcomed and valued. Flexible shifts available, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, employee discounts, and opportunities for growth within our renowned hospitality brand. Apply today and start your journey in the heart of Austin's vibrant tourism scene!
Responsibilities
- Provide exceptional customer service to hotel guests, including check-in/out assistance and concierge support
- Manage reservations and room assignments using hotel management systems
- Coordinate with housekeeping and maintenance teams to ensure guest room standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash registers, and maintain accurate financial records
- Uphold brand standards and maintain a clean, organized lobby and common areas
- Collaborate with cross-functional teams to ensure seamless operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts, including weekends and holidays
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Attention to detail and problem-solving abilities
- Basic math and cash handling skills
- Positive attitude and commitment to guest satisfaction