Job Description
Join our award-winning team at Grand Plaza Hotel in Los Angeles! We're seeking enthusiastic individuals to kickstart their hospitality careers as Front Desk Agents. Enjoy competitive pay, comprehensive training, and opportunities for growth in one of California's most vibrant cities. Perfect for recent graduates or career changers passionate about exceptional guest experiences.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments using hotel software
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Promote hotel amenities and local attractions
- Maintain clean, organized front desk area
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Strong communication and customer service skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including nights/weekends/holidays
- Positive attitude and problem-solving mindset
- Valid California driver's license (for valet duties)
- Previous hospitality experience a plus but not required