Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant Sacramento! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a luxury hospitality environment. Apply today to become part of Sacramento's premier hotel staff!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation modifications and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest experience
- Resolve guest complaints with empathy and problem-solving skills
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Basic knowledge of local attractions and services
- Flexible schedule availability including nights/weekends
- High school diploma or equivalent required