Job Description
Join our award-winning downtown Nashville hotel as an Entry Level Guest Services Representative! We're seeking energetic, guest-focused individuals to create memorable experiences for travelers from around the world. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in the heart of Music City. No prior hospitality experience required – we provide paid training!
Why Work With Us?
• Flexible scheduling options
• Employee discounts on hotel stays
• Health, dental, and vision insurance
• 401(k) with company match
• Career advancement programs
Responsibilities
- Greet and assist hotel guests with check-in/check-out processes
- Manage reservation inquiries and room assignments
- Handle guest requests promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns with exceptional service
- Operate hotel management systems (training provided)
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency
- Attention to detail and organizational abilities
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- 18+ years of age