Job Description
Join the dynamic team at Baltimore Grand Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Baltimore. Perfect for career starters, this role offers comprehensive training and growth opportunities in the hospitality industry. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your people skills shine.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and problem-solving skills
- Maintain accurate records and communicate with housekeeping/security teams
- Process payments and manage cash drawer operations
- Assist with luggage and provide local area recommendations
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with learning new systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Must be available to work weekends and holidays