Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service in the heart of San Jose's vibrant downtown. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a luxury environment where every interaction matters.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences while maintaining accurate guest records
- Manage reservation systems, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask effectively in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (preferred)