Job Description
Join our award-winning luxury hotel in the heart of Raleigh! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody Southern hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment.
What We Offer:
- Health/dental/vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Employee discounts
- Professional development
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints promptly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean, organized lobby environment
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid North Carolina driver's license
- High school diploma or equivalent
- Basic knowledge of Raleigh attractions and local area