Job Description
Join the vibrant hospitality scene at Grand Charlotte Hotel as a Part-Time Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Uptown Charlotte. Enjoy flexible hours, competitive pay, and a team-oriented environment. Perfect for students or career changers seeking work-life balance in one of America's fastest-growing cities.
Responsibilities
- Check guests in/out efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local area expertise
- Process payments, manage room assignments, and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and problem-solving
- Assist with valet services and concierge requests as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- Valid North Carolina driver's license for valet duties