Job Description
Join Fresno's premier hospitality team as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our vibrant downtown location. No prior experience required – we provide comprehensive training to launch your career in hospitality. If you're a people person with a passion for service, this is your opportunity to shine in Fresno's growing tourism industry.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and payment processing
- Respond to guest inquiries and resolve service issues promptly
- Maintain accurate records using hotel management software
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (Microsoft Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Flexible availability including weekends and holidays
- Must pass background check and drug screening