Job Description
Join our award-winning hospitality team as an entry-level Front Desk Agent at Grand Hotel Memphis! This is your gateway to a dynamic career in the luxury hotel industry. We're seeking passionate individuals with exceptional customer service skills to create memorable experiences for our international guests. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our renowned hotel chain.
Our Memphis location sits in the vibrant heart of the city's cultural district, offering easy access to iconic attractions like Beale Street, the Peababto Museum, and the Mississippi River. As a Front Desk Agent, you'll be the first point of contact, embodying our commitment to excellence and Southern hospitality.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our PMS system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and efficiency
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Act as local tourism resource for guests
- Maintain pristine front desk appearance and supplies
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency with Microsoft Office
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays
- No prior hotel experience necessary (comprehensive training provided)
- Valid driver's license (for occasional errands)