Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in the heart of Long Beach! We're seeking charismatic professionals to deliver exceptional guest experiences at our premium oceanfront property. This role offers competitive compensation, flexible shift schedules, and growth opportunities within a dynamic hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Manage check-in/check-out processes efficiently using Opera PMS
- Handle guest inquiries with professionalism and local expertise
- Process payments and resolve billing discrepancies
- Coordinate housekeeping and maintenance requests
- Uphold brand standards for cleanliness and safety protocols
- Execute upselling for room upgrades and amenities
- Maintain accurate reservation records
- Collaborate with concierge team for guest services
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Long Beach attractions and transportation
- Valid CA driver's license and reliable transportation
- High school diploma or equivalent
- First Aid/CPR certification (or willingness to obtain)