Job Description
Join our award-winning team at Harborview Hotels & Resorts as a Weekend Front Desk Agent in the heart of Boston! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during our busiest weekend operations. This role offers competitive compensation, flexible scheduling, and opportunities for career growth within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, we encourage you to apply today.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS system
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Boston area attractions and transportation