Job Description
Join our award-winning team in Nashville's vibrant downtown! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury boutique hotel. With weekly pay and comprehensive benefits, this role offers stability and growth in one of America's top travel destinations. You'll be the first point of contact for our discerning clientele, handling everything from seamless check-ins to personalized concierge services.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest preference profiles
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Nashville attractions and transportation
- Valid Tennessee driver's license preferred
- Fluency in English; Spanish a plus