Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and be the first point of contact for our guests! We're urgently seeking passionate individuals with exceptional customer service skills to deliver memorable experiences in our vibrant Los Angeles location. Enjoy competitive pay, flexible shift schedules, and opportunities for career growth in the heart of the hospitality industry.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments for guest room readiness
- Perform daily audits of front desk operations and financial transactions
- Utilize hotel management software (Opera) for seamless operations
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving and conflict resolution abilities
- Basic math skills for cash handling and billing
- High school diploma or equivalent required
- Bilingual (English/Spanish) highly desirable