Job Description
Join our award-winning luxury hotel in the heart of Oakland! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant urban setting.
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservation modifications and inquiries
- Resolve guest issues with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate records
- Execute upselling strategies for room upgrades and amenities
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license preferred
- Fluency in English and Spanish highly valued