Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your career in the heart of Indianapolis! We're seeking enthusiastic individuals to create unforgettable guest experiences at our premium downtown location. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a vibrant work environment where your smile makes every difference.
Responsibilities
- Deliver exceptional guest service with warm welcomes and efficient check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction standards
- Collaborate with housekeeping, maintenance, and security teams
- Utilize property management systems to update guest information
- Process payments and maintain accurate financial records
- Conduct property tours and promote hotel amenities
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn systems
- Positive attitude with customer-first mindset
- Reliable transportation and flexible schedule availability
- No prior experience necessary – training provided
- Must pass background check and drug screening