Job Description
Join our award-winning downtown Nashville hotel as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of Music City. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a luxury environment. Immediate openings available!
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and reservation data
- Resolve guest complaints promptly and effectively
Qualifications
- 1+ years hotel front desk experience required
- Proficient in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Tennessee state gaming license (if applicable)
- Basic knowledge of Nashville tourism and attractions
- High school diploma or equivalent