Job Description
Join our award-winning team as a Front Desk Agent at the Milwaukee Grand Hotel! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our downtown Milwaukee location. This full-time shift-based role offers competitive compensation, career growth opportunities, and a vibrant team environment. If you thrive in fast-paced hospitality settings and excel at creating memorable moments, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic math and cash handling accuracy
- Professional appearance and positive attitude
- High school diploma or equivalent required