Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for exceptional guest experiences. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, career advancement opportunities, and work in Chicago's premier downtown location.
Why Join Us?
- Industry-leading training program
- Comprehensive benefits package
- Opportunities for growth into management
- Work in Chicago's vibrant Magnificent Mile district
Responsibilities
- Deliver warm, personalized welcome experiences for all guests
- Efficiently manage check-in/check-out procedures using PMS systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and presentation
- Participate in daily briefings and training sessions
Qualifications
- No experience required – we train motivated newcomers
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Availability to work flexible shifts including weekends