Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Jacksonville, FL! We're seeking a passionate hospitality professional to deliver exceptional guest experiences at our premium downtown property. This full-time role offers competitive benefits, career growth opportunities, and a dynamic work environment in one of Florida's most exciting destinations. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries accurately
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Handle guest complaints with professionalism and resolve issues promptly
- Utilize property management systems (Opera/PMS) efficiently
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 2 years front desk or hospitality experience required
- Proficiency in property management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Jacksonville tourism attractions