Job Description
Experience coastal luxury at Virginia Beach's premier destination! Oceanview Resort & Spa is seeking passionate hospitality professionals to join our award-winning team. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering exceptional service that creates unforgettable memories. Enjoy competitive compensation, resort benefits, and a vibrant beachside work environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns with swift, personalized solutions
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize PMS systems to update guest preferences and special requests
- Execute upselling strategies for premium amenities and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Virginia driver's license preferred
- Strong attention to detail and multitasking ability
- Positive attitude and commitment to service excellence
- Basic knowledge of local attractions and activities