Job Description
Are you a charismatic individual looking to kickstart a career in the dynamic hospitality industry? Mesa Horizon Hotel & Suites is currently seeking a friendly and organized Part-Time Front Desk Agent to join our welcoming team. We believe in nurturing talent and providing a supportive environment for entry-level candidates. If you have a positive attitude and a strong work ethic, we want to hear from you!
In this role, you will be the face of our hotel, ensuring every guest feels valued and attended to from the moment they arrive. We offer flexible scheduling, competitive pay, and opportunities for professional growth within our property.
Responsibilities
- Greet all guests warmly and professionally, ensuring a positive first impression and smooth check-in/check-out process.
- Answer incoming phone calls with a polite and helpful demeanor, routing messages and inquiries accurately.
- Manage the front desk operations, including data entry, reservations, and processing payments.
- Handle guest requests, complaints, and special accommodations with patience and efficiency.
- Assist in maintaining the cleanliness and organization of the reception area and lobby spaces.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready promptly.
- Stay updated on local area attractions and hotel amenities to provide accurate recommendations to guests.
Qualifications
- High school diploma or equivalent preferred (candidates with a strong attitude and work ethic are encouraged to apply).
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn new property management software quickly.
- Must be reliable, punctual, and able to work flexible shifts, including weekends and holidays.
- A clean background check is required.