Job Description
Welcome to The Jefferson Hotel, a historic landmark in the heart of Richmond, Virginia. We are currently seeking a dedicated and polished Front Desk Agent to join our world-class hospitality team. If you have a passion for creating memorable guest experiences and thrive in a luxury environment, we invite you to apply.
As a premier address for business and leisure travelers, we pride ourselves on our commitment to excellence, attention to detail, and personalized service. In this role, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Employee dining and wellness programs.
- Opportunities for professional development within a prestigious organization.
- A vibrant, inclusive work environment with a rich history.
Responsibilities
- Greet guests warmly upon arrival and departure, handling check-ins and check-outs efficiently using our property management system (PMS).
- Manage incoming reservations and phone calls with professionalism, ensuring accurate data entry.
- Address guest inquiries, requests, and complaints promptly and courteously to ensure high satisfaction scores.
- Assist with concierge services, including restaurant reservations, local transportation, and activity bookings.
- Maintain the front desk area in pristine condition, ensuring all lobby amenities are stocked and organized.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet our exacting cleanliness and safety standards.
- Handle cash, credit card transactions, and manage the night audit process as required.
Qualifications
- Minimum of 1 year of experience in a front desk or guest services role within the hospitality industry.
- High school diploma or equivalent required; post-secondary education in Hospitality is a plus.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Excellent verbal communication and interpersonal skills with a polished, professional demeanor.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Valid driver's license and clean driving record.