Job Description
Join our award-winning downtown Sacramento hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in a luxury environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in California's vibrant capital. Perfect for hospitality enthusiasts who thrive in dynamic settings!
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Handle guest requests, complaints, and special arrangements with professionalism
- Process payments, maintain accurate financial records, and safeguard guest data
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Utilize upselling techniques to enhance guest satisfaction and revenue
- Maintain a pristine front desk environment and lobby ambiance
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication skills and multilingual abilities (Spanish highly valued)
- Strong problem-solving abilities and conflict resolution expertise
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished business etiquette
- Basic knowledge of Sacramento attractions and local services