Job Description
Join our dynamic team at Harborview Hospitality Group as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our premium Baltimore waterfront location. This part-time role offers flexible shifts including evenings, weekends, and holidays. If you're passionate about hospitality and thrive in a fast-paced environment, apply today to become the welcoming face of our hotel!
Responsibilities
- Check in/out guests efficiently using our PMS system
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with reservation systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and positive demeanor