Job Description
Embark on an exciting hospitality career with Grand Plaza Hotel! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of Atlanta. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and hotel operations. Join our award-winning team and grow your career while exploring Atlanta's vibrant culture, world-class dining, and entertainment scene.
Responsibilities
- Deliver warm, professional check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and guest requests with precision
- Handle billing inquiries, payments, and cash drawer operations accurately
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Resolve guest complaints promptly and escalate issues when necessary
- Maintain meticulous records of guest interactions and preferences
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Basic proficiency with computers and reservation software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and commitment to exceptional service
- Previous customer service experience preferred but not required