Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Chicago, where exceptional service meets urban sophistication. We're seeking dynamic Front Desk Agents to deliver memorable guest experiences across our 24/7 operations. This role is perfect for energetic professionals who thrive in fast-paced environments and enjoy building meaningful guest connections.
As a cornerstone of our guest journey, you'll be the first point of contact for travelers seeking premium accommodations in the heart of downtown Chicago. Our competitive benefits package includes complimentary hotel stays, health insurance, and career advancement opportunities within our luxury hotel group.
Responsibilities
- Seamlessly manage guest check-in/out procedures while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism, resolving issues related to room service, amenities, and local attractions
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams to ensure optimal room readiness
- Utilize hotel management software (Opera) for bookings and inventory control
- Uphold brand standards through consistent service delivery across all shifts
- Contribute to a positive team environment through clear communication and collaboration
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail with multitasking capabilities
- Valid Illinois driver's license and reliable transportation
- Basic knowledge of Chicago tourism landscape preferred
- Ability to stand for extended periods and lift up to 25 lbs