Job Description
Join our award-winning team at Grand Horizon Hotels in Portland, Oregon! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries in our vibrant downtown location. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's most livable cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes with accuracy and warmth
- Handle reservations, room assignments, and payment transactions using Opera PMS
- Resolve guest inquiries and concerns promptly with solution-oriented communication
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed records of guest preferences and special requests
- Execute emergency procedures with calm professionalism
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun, 6AM-2PM/2PM-10PM)
- Strong attention to detail in financial transactions
- Valid Oregon driver's license and clean driving record
- Basic knowledge of Portland area attractions and transportation
- High school diploma or equivalent required