Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Charlotte, NC! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement in the luxury hospitality sector. Embrace a dynamic work environment where your interpersonal skills shine, and contribute to creating memorable stays for international and domestic travelers alike.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservations, room assignments, and billing inquiries using PMS systems
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Provide local area recommendations and concierge services
- Uphold brand standards through consistent presentation and communication
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and multitasking skills
- Valid North Carolina hospitality certification preferred
- Basic knowledge of foreign languages a plus
- Ability to stand for extended periods during shifts