Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in downtown San Jose! We're seeking energetic and customer-focused individuals to create memorable experiences for our guests. No prior experience is required—full training provided. Enjoy competitive pay, benefits, and career growth in the heart of Silicon Valley. Apply today and start your journey in hospitality!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy with reservations
- Manage phone calls and emails promptly with professional etiquette
- Process payments and handle cash transactions securely
- Assist guests with inquiries, recommendations, and special requests
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain a clean and organized front desk environment
- Resolve guest concerns with empathy and proactive solutions
Qualifications
- No experience required—welcoming career changers and recent graduates
- High school diploma or equivalent (GED)
- Proficient in basic computer skills and reservation systems
- Exceptional communication and interpersonal abilities
- Strong problem-solving and multitasking skills
- Availability to work flexible shifts including weekends/holidays
- Positive attitude and passion for customer service
- Ability to stand for extended periods and lift 25 lbs