Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents for our premium downtown Cleveland location. No experience required—just a passion for creating exceptional guest experiences. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a luxury environment.
Responsibilities
- Warmly greet and check-in/check out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through impeccable service and cleanliness
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Flexible schedule availability including weekends/holidays
- Positive attitude and commitment to guest satisfaction