Job Description
Join our award-winning team at Grand Plaza Hotels Denver as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences at our downtown location. Enjoy weekly pay, comprehensive benefits, and opportunities for career advancement in a vibrant tourism destination. Our competitive compensation package includes performance-based incentives and employee discounts on hotel stays.
As the first point of contact for international travelers and local guests, you'll create memorable interactions while managing seamless check-in/check-out processes. We provide paid training and flexible scheduling options to support work-life balance.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries and modify existing bookings
- Process payments and reconcile daily transactions
- Resolve guest complaints with empathy and solution-oriented mindset
- Coordinate with housekeeping and maintenance teams for special requests
- Operate hotel management systems (Opera, PMS)
- Upsell premium rooms and amenities to maximize revenue
- Maintain detailed records of guest preferences and feedback
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Colorado hospitality service permit
- Flexible availability including nights/weekends/holidays
- Basic math and currency conversion abilities
- Spanish language proficiency strongly preferred